Return & Refund Policy

Last Updated: 30/08/2026

At Nuvora Herbs, we want you to have a smooth and reliable shopping experience.

Because our products are consumable wellness products, opened or used products generally cannot be returned for hygiene and safety reasons, except where required by applicable law or where the product has arrived damaged, defective, incorrect, or otherwise qualifies for a return under this policy.

1. Damaged or Incorrect Product

If your order arrives:

  • Damaged
  • Leaking
  • Tampered with
  • Defective
  • Missing items
  • Different from the product ordered

Please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Photographs/video of the package
  • Photographs of the product
  • Description of the issue

This will help us investigate and resolve the matter quickly.

2. Wrong Product Delivered

If you receive a product different from what you ordered, please contact our support team.

After verification, we may arrange a replacement or refund, as applicable.

3. Unopened Products

Returns of unopened products may be considered subject to our return eligibility requirements.

The product should generally be:

  • Unused
  • Unopened
  • In its original packaging
  • Undamaged
  • Accompanied by the original order details

4. Non-Returnable Products

For safety and hygiene reasons, opened or used consumable products may not be eligible for return.

Products damaged after delivery due to improper storage, misuse, or failure to follow product instructions may also be excluded, subject to applicable law.

5. Refunds

Once an eligible return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be processed through the original payment method, subject to payment-provider processing timelines.

6. Replacement

Where applicable, Nuvora Herbs may offer a replacement instead of a refund.

Replacement availability may depend on stock.

7. Cancellation

Cancellation requests should be submitted as early as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

8. Contact Us

For return or refund requests:

Email: nuvora.herbs@gmail.com